Questions Are Part of Great Care.

Concierge medicine is a more personalized model of care that emphasizes time, access, communication, continuity, and an ongoing relationship between the patient and care team.

Traditional appointments may be limited by shorter scheduling windows and high patient volume. A concierge model is designed to provide more time for discussion, education, care planning, and follow up.

Physician led care means that medical evaluation, diagnosis, prescribing, and treatment decisions are directed by a licensed physician and supported by an appropriately trained clinical team.

No medical service can guarantee a specific result. The concierge model is intended to improve access, communication, personalization, and continuity, but individual outcomes vary.

Access depends on the program or membership selected. Some programs may include enhanced messaging, follow up, scheduling support, or care coordination.

Concierge care is a private pay service, but programs may vary in scope and price. Patients can review the available options and decide whether the model is appropriate for their needs and budget.

Membership inclusions depend on the selected plan. They may include scheduled consultations, health planning, care coordination, periodic laboratory review, messaging access, progress visits, or preferred pricing on certain services.

Services such as outside laboratory fees, imaging, specialist visits, prescriptions, supplements, procedures, emergency care, hospital care, or certain treatments may be billed separately unless specifically listed in the membership.

Some consultations, evaluations, and treatments may be available individually. Other services may be offered only through a structured program or membership.

Yes. Cancellation follows the terms of the agreement you select at enrollment. The applicable notice period, payment terms, and refund policy are presented in writing before you enroll, and our team will walk through them with you.

With your authorization, Therapoint may communicate with your primary care physician, specialists, or other providers when appropriate.

If specialized care is appropriate, the team may recommend that you see a qualified specialist. Therapoint may also help coordinate records or provide referrals when available.

Appointments may be requested online, by phone, or through the patient care team.

Same day availability may be offered when the schedule allows, but it is not guaranteed.

Certain consultations and follow up visits may be available by telehealth when clinically appropriate and legally permitted. Some services require an in person examination.

Initial visits are generally longer than routine follow ups because they include a detailed review of symptoms, goals, medical history, medications, lifestyle, and previous testing.

Follow up length depends on the purpose of the visit, complexity of care, and whether laboratory results or treatment changes are being reviewed.

The care team reviews your concerns, health history, medications, supplements, lifestyle, previous results, and goals. The clinician then discusses possible next steps, which may include testing, treatment, lifestyle changes, referral, or additional evaluation.

Yes, when appropriate. Patients may bring a trusted support person, provided the patient consents to discussing private health information in that person's presence.

Contact the office as soon as possible. Depending on the delay and schedule, the appointment may need to be shortened or rescheduled.

We ask for at least 24 hours' notice to change or cancel an appointment. Changes made inside that window may be subject to a late change fee, and missed appointments may be subject to a no show fee. The current policy is shown to you when you book and again on your confirmation page.

Yes. Intake forms, medical history, consents, and other required documents are available securely in the patient portal so they can be completed before your visit whenever possible.

That depends on the service, medical appropriateness, required testing, consent process, and clinician assessment. Some treatments may be offered the same day, while others require additional evaluation first.

In some cases, yes. The team can help determine whether services can safely and practically be combined.

Select concierge and mobile services may be arranged for established patients. Availability depends on location, service type, staffing, and clinical appropriateness please ask our team whether your request can be accommodated.

Therapoint Treatment Centers is located at 1062 Irvine Ave., Newport Beach, CA 92660. Our team will send arrival and building access instructions with your appointment confirmation, along with a link to directions.

Yes. Complimentary on site parking is available adjacent to the building, with accessible spaces near the entrance. Arrival and parking details are included in your appointment confirmation, and our concierge team can assist on arrival.

Laboratory testing may help evaluate general health, hormone levels, metabolic markers, nutritional status, cardiovascular risk factors, inflammation, blood sugar regulation, organ function, or other areas relevant to a patient's concerns.

Testing may include routine blood work, hormone panels, thyroid markers, metabolic testing, nutrient markers, cardiovascular markers, glucose related testing, liver and kidney function, and other specialized testing when clinically appropriate.

No. Testing is recommended based on the patient's history, symptoms, goals, previous results, and clinical evaluation.

Often, yes. Bring recent results to your appointment. The clinician will determine whether they are sufficiently current and complete for the decisions being considered.

Yes. We work with major national reference laboratories as well as selected specialty laboratories. Which laboratory is used depends on the test ordered, your location, insurance considerations, and your preference.

Blood draws and specimen collection are available on site at our Newport Beach location for most panels. Certain specialized tests may need to be completed through an outside laboratory.

Some tests require fasting and others do not. Patients should follow the specific instructions provided for their order rather than fasting automatically.

Plain water is commonly permitted for many fasting tests, but patients should follow the exact instructions they receive.

Do not stop or change medication unless instructed by the prescribing clinician. Certain medications or supplements may affect results, so patients should ask for test specific guidance.

Some supplements may influence laboratory values. Patients should disclose everything they take and follow individualized instructions.

Timing can matter for some hormone tests. The appropriate time depends on the hormone, medication schedule, menstrual cycle when relevant, and the clinical question being evaluated.

It can. Certain hormone results vary throughout the menstrual cycle. The care team may recommend testing during a particular phase depending on the reason for evaluation.

Routine tests may return within several business days, while specialized tests may take longer. Timing depends on the laboratory and the specific test.

Results may be delivered through a secure patient portal and reviewed during a scheduled consultation when interpretation or treatment planning is needed.

Yes. Laboratory values should be interpreted in context rather than reviewed as isolated numbers. The clinician will explain relevant findings and discuss appropriate next steps.

An out of range result does not always indicate disease, and an in range result does not always explain symptoms. Results must be interpreted alongside medical history, symptoms, medications, and other findings.

Testing for certain vitamin and nutrient markers may be available when clinically appropriate.

The clinician may evaluate blood sugar and metabolic markers associated with insulin sensitivity when appropriate.

Yes, thyroid related laboratory testing may be considered based on symptoms, history, previous results, and clinical judgment.

Selected genetic and genomic panels may be available when clinically appropriate. Any genetic testing includes a specific consent process, privacy information, and a discussion of what the results can and cannot tell you.

We evaluate food related symptoms clinically and may use established allergy or intolerance testing when appropriate. The clinical usefulness of some commercial food sensitivity panels is limited, and any results must be interpreted carefully alongside your history.

Certain screening related blood markers may be included in an evaluation when clinically appropriate. No single blood test replaces recommended age appropriate cancer screening, imaging, or specialist evaluation.

Coverage varies by insurance plan, laboratory, diagnosis, and test. Patients should confirm coverage directly with their insurer and the laboratory.

The clinical team will provide appropriate instructions based on the finding. Serious or urgent symptoms should not wait for routine result review and may require emergency evaluation.

Hormone optimization generally refers to evaluating symptoms, health history, and laboratory findings to determine whether a clinically meaningful hormone imbalance may be present and whether treatment is appropriate.

Symptoms can include changes in energy, sleep, mood, sexual function, menstrual patterns, temperature tolerance, muscle mass, body composition, or cognitive function. These symptoms can also have many non hormonal causes.

No. Fatigue, weight changes, brain fog, low libido, and mood changes may have many possible causes. A proper evaluation is important before attributing them to hormones.

Evaluation and treatment may be available for appropriately diagnosed testosterone deficiency. Treatment should be based on symptoms, repeated testing when indicated, medical history, examination, and a discussion of benefits, risks, and alternatives.

Testosterone therapy may be considered for eligible patients after appropriate evaluation. It is not suitable for everyone and requires ongoing monitoring.

Yes. Care may include education, lifestyle support, symptom evaluation, non hormonal options, or hormone therapy when medically appropriate.

Hormone therapy may be considered after reviewing symptoms, health history, risks, goals, and appropriate testing. Treatment is individualized.

The term bioidentical refers to hormones that are chemically identical to hormones produced by the human body. Bioidentical products may be manufactured as approved medications or compounded formulations.

The term bioidentical does not automatically mean safer. Safety depends on the medication, dose, route, patient history, monitoring, and quality of the product.

We generally prefer FDA approved products. Compounded hormones may be considered in limited situations for example, an allergy, dose, or formulation need that an approved product does not meet and are sourced from licensed compounding pharmacies.

Pellet therapy may be discussed for appropriate candidates. Every delivery method pellets, injections, creams, patches, and oral forms has different benefits, limitations, and risks, and the right choice is decided individually with your clinician.

Injections are among the delivery methods that may be considered. The appropriate form depends on clinical need, patient preference, safety, availability, and clinician judgment.

These medications may be considered for eligible patients after an individualized assessment and informed discussion.

The decision depends on symptoms, test results, age, medical history, risk factors, goals, and alternatives. It should be made collaboratively with a qualified clinician.

Certain medical conditions or risk factors may make a particular hormone treatment inappropriate. A detailed medical evaluation is required before prescribing.

Potential benefits vary by patient and treatment. They may include improvement in appropriately related symptoms, but benefits are not guaranteed.

Risks vary by hormone, dose, delivery method, duration, and patient history. The clinician should review potential side effects, monitoring requirements, and relevant medical risks before treatment.

Response time varies. Some patients notice changes within weeks, while other effects may take longer. Not every symptom will respond to hormone treatment.

Hormone treatment is not a guaranteed weight loss solution. Body composition is influenced by nutrition, activity, sleep, stress, medication, health conditions, and many other factors.

It may improve energy when symptoms are related to a diagnosed hormonal issue, but fatigue can have many causes and should be evaluated broadly.

Hormone treatment may help some patients when low libido is related to a clinically relevant hormone issue. Sexual health is also influenced by relationships, stress, medications, sleep, mental health, and other factors.

Some patients report improvement when cognitive symptoms are associated with menopause or another hormone related issue, but brain fog has many potential causes.

Responses vary. Weight changes may be influenced by fluid balance, appetite, activity, body composition, sleep, and other health factors.

Testosterone may influence hair growth or loss in susceptible individuals. Risk varies by genetics, dose, hormone levels, and other factors.

Testosterone therapy can reduce sperm production and may impair fertility. Patients who may want children should discuss fertility preservation and alternatives before treatment.

Risk depends on the specific hormone, patient history, age, dose, route, duration, and type of cancer. This requires an individualized medical discussion.

Monitoring frequency depends on the medication, dose, symptoms, treatment stage, and relevant safety markers.

Patients should speak with their clinician before stopping or changing treatment. Some medications may require a planned transition or follow up.

Instructions depend on the medication and delivery method. Patients should contact the care team or follow the instructions provided with their prescription.

The clinician may review outside treatment, records, medications, and results. Continuing or changing therapy depends on whether it is medically appropriate.

Services include personalized health consultations, advanced laboratory evaluation, hormone health, metabolic and weight management care, longevity focused planning, IV wellness and nutrient support, recovery services, natural aesthetics, and lifestyle guidance.

Recommendations are based on medical history, symptoms, goals, examination, test results, medications, risks, and patient preferences.

Some treatments require laboratory testing or medical clearance. Others may only require a health screening and clinician assessment.

Patients may express interest in a service, but the final recommendation depends on medical appropriateness and clinician evaluation.

Yes. Our IV wellness suite offers hydration and nutrient formulations provided after an appropriate health review and clinical assessment.

IV therapy delivers fluids or nutrients directly into a vein. The ingredients and purpose vary by treatment.

Timing depends on the formula, infusion rate, patient response, and clinical protocol.

IV therapy has potential benefits and risks. Possible issues include bruising, discomfort, infection, vein irritation, allergic reaction, fluid imbalance, and other complications. Appropriate screening and clinical supervision are important.

No. Some medical conditions, medications, allergies, pregnancy status, or laboratory findings may make an IV inappropriate.

Customization may be possible only when clinically appropriate. Ingredients should not be added solely based on preference without a medical review.

Selected vitamin and nutrient injections are available. Some require laboratory testing or a clinician review before they can be provided.

Yes. Weight care may include medical evaluation, lifestyle planning, nutrition support, laboratory testing, medication when appropriate, and ongoing follow up.

Prescription medication may be considered for eligible patients after a medical evaluation. Medication is not appropriate for everyone and requires monitoring.

GLP 1 medications may be prescribed for eligible patients. Eligibility depends on medical history, indication, contraindications, availability, and clinician judgment, and treatment includes structured follow up.

Medication may support weight management, but nutrition, movement, sleep, stress, and long term behavior remain important.

Some patients regain weight after discontinuation. Long term planning and maintenance should be discussed before beginning treatment.

Peptide related services may be discussed in select cases. Availability, regulatory status, evidence, product quality, and medical appropriateness vary significantly by product, and we will be candid about what is and is not well supported.

Select recovery and regenerative focused services may be available or coordinated through trusted partners. These treatments are not represented as cures for disease or as reliably reversing aging or restoring tissue.

Red light (photobiomodulation) services may be available as part of a recovery or skin health plan. It is offered as a wellness therapy with realistic expectations and appropriate screening.

NAD related infusions or injections may be available for appropriate patients. Proposed benefits vary between individuals, and the evidence for some wellness claims remains limited.

Yes. Our Natural Aesthetics program includes physician led treatments such as EXION™, neuromodulators, dermal fillers, and medical grade skincare. Any service not provided directly is coordinated through a trusted referral partner.

Some services may be combined, but only when the care team determines that doing so is safe and appropriate.

The number and frequency depend on the treatment, clinical goal, response, and care plan. We avoid guaranteed packages based only on a diagnosis or symptom.

Response varies by patient and treatment. Some changes may occur quickly, while others require time, consistency, and follow up.

No. Individual outcomes vary, and no medical or wellness treatment can guarantee a specific result.

Licensed clinicians may prescribe medication when medically appropriate and legally permitted after completing the required evaluation.

Certain medications may be prescribed by telehealth when permitted and clinically appropriate. Other medications require an in person visit, examination, or additional testing.

The clinician must first review the medication, diagnosis, history, records, monitoring, and medical appropriateness. Refills are not automatic.

Refills should be requested through the patient portal, your pharmacy, or the office before the medication runs out.

Please allow up to two business days for routine refill requests. Same day refills cannot be guaranteed, especially when updated testing or a follow up visit is required.

A refill may require updated laboratory testing, a follow up appointment, safety monitoring, or additional information.

Controlled medications are prescribed only in limited, clinically justified circumstances and are subject to strict evaluation, documentation, monitoring, and state and federal requirements. We are not a source for routine controlled substance prescribing.

Testosterone may be prescribed only after an appropriate evaluation, diagnosis, informed consent, and monitoring plan.

Prescribing depends on the clinician's licensing, the patient's physical location at the time of care, and applicable state and federal laws.

Selected physician reviewed supplements are available through the practice. Supplements are not automatically necessary or risk free, and they are recommended only when they support your plan.

No. Supplements are billed separately unless a specific program states otherwise. Members may receive preferred pricing on certain products.

Yes. Vitamins, herbs, and supplements can interact with prescription medication and medical conditions. Patients should disclose all products they use.

Patients should not stop or change supplements without receiving individualized instructions.

Compounded medications may be used when clinically appropriate and are sourced from licensed compounding pharmacies. They are not identical to FDA approved manufactured products, and that difference is discussed before treatment.

Prescriptions may be sent to the patient's preferred pharmacy or a specialty pharmacy when required.

Contact the care team. Availability does not guarantee that an alternative dose or medication is appropriate.

The office may provide appropriate documentation or discuss alternatives, but coverage decisions are made by the insurance plan.

Therapoint concierge and wellness services are private pay and are not billed to insurance. Certain outside laboratory or pharmacy charges may be eligible for coverage through your plan.

Insurance plans may not cover preventive wellness services, concierge access, elective testing, memberships, supplements, or treatments considered non covered or investigational.

Patients may request an itemized receipt or superbill when available, but reimbursement is not guaranteed.

Eligibility depends on the service and the patient's plan rules. Patients should confirm with their plan administrator or tax advisor.

Consultation pricing depends on the type of visit and the time reserved. Our team will confirm the current fee before you book request pricing and we will send the details in writing.

Laboratory charges are quoted separately. Depending on the panel, they may be billed by Therapoint or directly by the outside laboratory, and you will know which before testing is ordered.

Prescriptions, compounded medications, supplements, and pharmacy charges are generally separate unless specifically included in a program.

Each membership lists exactly which visits and services are included. Other treatments are available to members at preferred pricing but are not included in the membership fee.

Installment options may be available for selected programs and packages. Our team can review which services qualify and what terms apply.

A card on file is requested to reserve appointments and to process agreed charges such as memberships, treatments, or late change fees. Card details are stored with our PCI compliant payment processor, not in the office.

We accept major credit and debit cards, HSA and FSA cards where eligible, and bank transfer for certain programs.

Some procedures, packages, and special order medications require a deposit. If a deposit applies, it is disclosed before you commit.

Refund terms vary by service. Memberships, packages, medications, laboratory orders, and cancellations each have specific terms, which are provided in writing before purchase.

Gift cards may be available for select wellness and aesthetic services. They cannot be applied to prescription medication or to services that require medical eligibility.

Yes. Pricing may change based on supplier costs, laboratory fees, medication availability, program updates, or treatment requirements. Current pricing should be confirmed before purchase.

The next step may include laboratory testing, record review, lifestyle recommendations, treatment planning, specialist referral, or a scheduled follow up.

Frequency depends on the condition, treatment, medications, goals, test results, and program selected.

Monitoring may include symptom review, repeat measurements, laboratory testing, medication review, treatment response, and progress toward agreed goals.

The clinician may reassess the diagnosis, adherence, dose, timing, lifestyle factors, alternative causes, risks, and other treatment options.

Yes. Personalized care plans may be adjusted as new information becomes available or the patient's needs change.

Repeat testing may be needed to evaluate response, safety, medication effects, or changes in health.

Secure messaging in the patient portal is the best way to reach the team, and the office is available by phone during business hours. Concerns that require examination, a prescription change, or detailed discussion are handled at an appointment.

Routine portal messages are typically answered within one to two business days. The portal is not monitored around the clock and should never be used for emergencies.

Yes. Patients may request access to their records in accordance with applicable privacy and medical record laws.

Yes, with appropriate patient authorization.

Care and prescribing may be affected by the patient's physical location and the clinician's licensing. Patients should notify the team before extended travel or relocation.

Contact the care team promptly for guidance. Severe, rapidly worsening, or emergency symptoms require immediate emergency care.

Patients should call emergency services for symptoms such as severe chest pain, difficulty breathing, signs of stroke, loss of consciousness, severe allergic reaction, uncontrolled bleeding, or another potentially life threatening emergency.

Therapoint uses appropriate safeguards to protect patient health information and follows applicable privacy requirements.

The patient portal uses encrypted connections, authenticated access, and access controls designed to meet applicable healthcare privacy and security requirements.

Patient information should only be shared with appropriate authorization or when otherwise legally permitted.

Only with the patient's permission or when otherwise legally permitted.

Consent requirements vary by service and may include treatment consent, privacy notices, telehealth consent, financial policies, medication risks, or procedure specific forms.

Patients should disclose pregnancy, possible pregnancy, breastfeeding, or plans to conceive before testing, treatment, supplementation, or medication.

Provide a complete history before treatment. Some services may require specialist clearance or may not be appropriate.

All medication, food, adhesive, latex, and other allergies should be disclosed before treatment.

Yes. Care at Therapoint is directed by Dr. Timothy Carpenter and delivered by licensed clinical staff working under physician oversight, with treatment plans reviewed by the supervising physician.

Treatments are administered by appropriately licensed and trained clinical personnel within their legal scope of practice.

Clinical staff maintain current basic life support training, emergency medications and equipment are kept on site, and emergency medical services are activated immediately for any event requiring hospital level care.

Patients should contact the office before arriving if they have fever, contagious illness symptoms, vomiting, significant dehydration, or a new medical concern.

It depends on the service, medication, and individual response. Patients will be advised when transportation or activity restrictions are necessary.

Instructions vary by service. Patients should follow treatment specific guidance.

Alcohol may interact with medications, affect hydration, or influence treatment safety. Patients should follow specific instructions provided by the care team.

No. Therapoint is not an emergency department. Patients experiencing a medical emergency should call emergency services or go to the nearest emergency department.